Milliman Hiring 2026: Milliman is hiring IT Helpdesk Analysts (Entry Level) in 2026. Apply now for technical support roles in Delhi — freshers welcome, competitive salary, and onboarding training. Easy online application and interview updates.
🔍 About Milliman:
Milliman is among the world’s largest independent actuarial and consulting firms. Founded in Seattle in 1947, Milliman has offices in key locations worldwide. Through consulting practices in employee benefits, healthcare, investment, life insurance and financial services, and property & casualty/general insurance, Milliman serves the full spectrum of business, financial, government, union, education, and nonprofit organizations. In addition to consulting actuaries, Milliman’s body of professionals includes numerous other specialists, ranging from clinicians to economists.
💼 Job Role: IT Helpdesk Analyst
Location: New Delhi
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📝 Job Description:
Be the Front Line of IT Support
- Respond to incoming support requests via ticketing system, email, and chat
- Ensure every issue is clearly documented with the right level of detail
- Communicate with users to clarify issues and gather missing information
Own Ticket Triage Process
- Categorize and prioritize incoming tickets based on urgency and impact
- Route requests to the appropriate teams for resolution
- Monitor ticket progress and follow up to keep things moving
Delivering a Great User Experience
- Provide clear, professional, and friendly communication at all times
- Set expectations with users and keep them informed
- Help reduce frustration by bringing structure and clarity to each interaction
Growing into Technical Support
- Begin resolving common Level 1 issues such as password resets, access requests, and basic troubleshooting
- Follow step-by-step procedures and internal knowledge base articles
- Escalate more complex issues while ensuring smooth handoffs
Required Skills:
Strong Communicator (Most Important)
- Clear, professional verbal and written communication skills
- Ability to translate user issues into well-documented tickets
- Comfortable interacting with non-technical users
Organized & Detail-Oriented
- Able to manage multiple requests without losing track of details
- Strong documentation habits and process discipline
- Ability to prioritize effectively in a fast-paced environment
Problem-Solver with a Learning Mindset
- Naturally curious and eager to learn new tools and technologies
- Comfortable asking questions and seeking clarification
- Able to follow structured troubleshooting steps
Team Player
- Works well with others and collaborates across teams
- Open to feedback and continuous improvement
Nice to Have (Not Required):
- Previous experience in customer service or helpdesk support
- Exposure to ticketing systems or IT support environments
- Basic familiarity with workplace technology (Windows, macOS, Office tools)
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📌 Eligibility Criteria
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Qualification: Any Graduate
-
Work Experience: Freshers / Experienced
✅ How to Apply for Milliman Hiring 2026?
Interested candidates can apply online by clicking the application link below: