NEC Recruitment 2026: Apply for NEC Service Desk Analyst Recruitment 2026! Freshers & entry-level candidates welcome for IT support roles in India. Check eligibility, salary, apply online now. High-demand NEC jobs in Bangalore, Hyderabad – don’t miss out!
🔍 About NEC:
NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. For more information, visit NEC at
💼 Job Role: Service Desk Analyst
Location: Mumbai
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Job Description:
- To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
- To manage the functional mailboxes and ensure timely logging of emails in the service management tool
- To be able to troubleshoot Microsoft Outlook, Teams and other Microsoft application like OneDrive, Forms etc.
- To accurately log all relevant incident/service request and request for change details in accordance with service specific documented procedures.
- To allocate categorisation and prioritisation levels in accordance with customer contractual requirements
- To provide first line investigation and diagnosis where applicable
- To collect and record accurate information (use Quick Solutions where in place) to aid the second line team to progress any calls transferred to their Group
- To resolve those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations etc
- To keep users informed of progress (especially post SLA breach)
- To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at month end
- To reflect on customer feedback through customer call closure surveys
- To contribute to team meetings
- To undertake all required training for the role
Skills:
- Ability to make decisions and take ownership
- Ability to work under pressure
- Self-motivated
- Excellent interpersonal and communication skills
- Experience in Incident Management.
- Knowledge of ITIL functions
- Excellent spelling and grammatical skills
- Ability to influence, shape and manage processes
- Flexibility in approach
- Experience using incident logging tools
- Previous experience working within the Service Desk / Technical Support
- Previous working experience within in first/second line support
- ITIL Foundation Accreditation (v3 or v4)
- Experience in other Service Management processes
- Knowledge of MS Excel / Gsheets
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: Freshers / Experienced
✅ How to Apply for NEC Recruitment 2026?
Interested candidates can apply online by clicking the application link below: