CGI Off-Campus Drive 2026: Apply now for CGI Off Campus Drive 2026! Service Desk Technician L1 Support roles for freshers. Get eligibility, salary, apply link & last date. Kickstart your IT career with CGI hiring drive today.
🔍 About CGI:
CGI was founded in 1976 in QuĂ©bec City by Serge Godin and AndrĂ© Imbeau. At the time, “CGI” stood for “Conseillers en gestion et informatique,” which translates to “Consultants in management and information technology.” As we grew into a global company, we became known as simply CGI. Today, there are 74,000 of us working across the globe. Together, CGI’s professionals have built one of the leading end-to-end IT and business consulting services companies in the world with a long track record of service excellence, innovative services and solutions, and sustainable profitable growth.
đź’Ľ Job Role: Service Desk Technician Support
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Job Description:
- Job Brief – Service Desk Associate (Fresher Hiring)
- Education: B.Sc. Computer Science / BCA / BTech
- Year of Passing: 2023, 2024 & 2025
- Role: Service Desk Associate / IT Helpdesk
- Work Location: Bangalore / Pune
- Work Mode: WFO
- Shifts: Rotational shifts including night shifts
- Employment Type: Full-time
Responsibilities:
- Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
- Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
- Perform password resets, account unlocks, and user access support.
- Log and track incidents in the ticketing system and ensure timely closure as per SLA.
- Escalate unresolved issues to L2/L3 teams.
- Document resolutions and maintain knowledge base updates.
- Deliver excellent customer service and communicate solutions clearly.
Requirements:
- B.Sc. Computer Science / BCA / BTECH – 2023 , 2024 or 2025 passed outs.
- Minimum 60% academic score throughout (10th, 12th & UG).
- No active backlogs.
- Strong academic performance and willingness to learn.
Skills:
- Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
- Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
- Strong communication skills (verbal & written).
- Good problem‑solving and analytical abilities.
- Ability to work in a fast-paced, customer‑centric environment.
- Willingness to work in 24/7 rotational shifts.
- Immediate joiners preferred.
- Training & certification opportunities (ITIL, MS365, ServiceNow basics).
- Health insurance and additional corporate benefits.
- Growth opportunities within IT Support & Infrastructure teams.
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đź“Ś Eligibility Criteria
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Qualification: B.E / B.Tech / BCA / BSc (2023/2024/2025 passed outs)
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Work Experience: Freshers
âś… How to Apply for CGI Off-Campus Drive 2026?
Interested candidates can apply online by clicking the application link below: