Cognizant Walk-In Drive 2026: Join Cognizant Walk-In Drive 2026 for Voice Process Executive roles on Feb 6th! Freshers welcome in Mumbai. No experience needed – apply now for high-paying BPO jobs with top perks. Quick registration, immediate interviews. Don’t miss out!
About Company: Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Job Title: Voice Process Executive
Location: Mumbai
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Job Description:
- Perform inbound and outbound calls to answer queries
- Answer center specific and general queries Center information, feedback/complaints, center change.
- Resolve Inquiries which are not contained by virtual assistant – smart IVR/ intelligent BOT Deals directly with internal and external customers via telephone (inbound & outbound) and electronic channels.
- Respond promptly to internal and external customer inquiries.
- Responsible for day-to-day work and adherence to process flows.
- Compliance with the obligations as Client Contractual agreement and other
SOP requirements - Ensures all the records and documents maintained as per organizational requirements.
- Reporting to the Team Lead on performance, query status and any escalations
- Participates in cross-functional and cross-business process improvement initiatives.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Direct or escalate requests and unresolvable issues as needed.
- Assists with mentoring and training new employees (as required)
Requirements:
- Voice Process
- Depending on language of call handled: Fluency in English.
- 10+2/Any Graduation
- Willing to handle international customer on calls.
- Multi-lingual skills are a strong plus.
- Must have excellent communication (written and oral) and customer service skills.
- Should be ready to work in shifts if needed
Skills:
- Knowledge of customer service principles and practices
- Ability to analyze, escalate, or resolve customer questions within established protocols.
- Must be adaptable and show engagement through regular change.
- Experienced with both phone and written customer support.
- Intermediate proficiency with Microsoft Office and Google Suite apps
(drive, Gmail, g-docs, g-sheets) - Excellence in attention to detail and organization skills
- Ability to maintain professionalism when communicating with customers.
- Proven conflict resolution skills
- Demonstrated ability to collaborate within a team environment.
- Proven ability to learn quickly.
- Proven ability to produce consistent high-quality work.
- Proven negotiation skills and patience that create a positive customer
- Demonstrated critical thinking skills to facilitate problem solving and proactive error prevention.
- Proven time management and organizational skills
- Punctuality and self-discipline
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Qualification: Undergraduate / Graduate
Work Experience: 0 – 1 Year
Walk-In Date: 6th Feb 2026
Time: 9.30 AM – 1.30 PM
Venue: Cognizant, 2nd Floor, Building No. 9, Near Mindspace, Near Times Of India, Thane Belapur Road, Airoli, Navi Mumbai-400708, Maharashtra
How to Apply for Cognizant Walk-In Drive 2026?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here