Genpact Recruitment 2025: Explore Genpact Recruitment 2025 for Chat Support roles. Apply online for freshers and experienced job openings across India. Find eligibility, salary details, and application links to start your Genpact career today!
🔍 About Genpact:
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
💼 Job Role: Chat Support
Location: Hyderabad
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📝 Job Description:
- Genpact inviting applications for Chat support roles || Hyderabad location
- Candidate should be able to speak/read/understand English and Hindi language.
- Graduation: Any grad except law is eligible
- Experience: 0-3 yrs
- Work location: Hyderabad (Only work from office)
- Languages known: English + Hindi
- Shifts: Flexible with any shift
Responsibilities:
Chat support (Only graduate freshers are eligible {except Law/diploma}, we are not considering postgraduates for this role)
- Handle multiple chats at the same time (3+ Active Chats simultaneously)
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Requirements:
- Graduation in any discipline (except law)
- Freshers are eligible
- Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
- Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques
🛠️ Preferred Qualification:
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
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📌 Eligibility Criteria
-
Qualification: Any Graduate
-
Work Experience: 0 – 3 Years
✅ How to Apply for Genpact Recruitment 2025?
Interested candidates can apply online by clicking the application link below: