TCS Recruitment 2025: TCS Recruitment 2025 is now hiring Customer Service Associates across India with attractive salary, incentives and growth opportunities for freshers and experienced graduates. Apply online for TCS BPS customer support jobs, check eligibility, selection process, shift timings and step‑by‑step application details to boost your career in customer service.
🔍 About TCS:
Tata Consultancy Services is an IT services, consulting and business solutions organisation that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location-Independent Agile delivery model, recognised as a benchmark of excellence in software development. A part of the Tata group, India’s largest multinational business group, TCS has over 400,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.
💼 Job Role: Customer Service Associate
Location: Mumbai
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Job Description:
- Job Role: Customer Service Associate
- Job Location: Mumbai (Malad, Thane)
- 1-12 Years in the contact center industry
Responsibilities:
- Handle customer interactions daily with 0 availability time
- Ensure SLAs are met consistently at individual and team level.
- Meet and exceed all performance thresholds.
- Focus on Key KPI’s like RSAT, AHT and customer experience.
- Constantly remain abreast of new changes
- Implement feedback and corrective actions to avoid repeat instances
Requirements:
- Candidates with international customer service (VOICE) experience preferred.
- Graduate and above with minimum 12 months experience and HSC with minimum 18 months’ experience and maximum 12 years’ experience in contact center industry.
- Flexible working in rotational shifts, including night shifts
- Fresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024 & 2025 Year of Passing Batch.
- BE/BTech and Postgraduates are not eligible (Applicable to Freshers only)
- Mode of Salary credit should be through banks from all the employers (No cash in hand)
- All educational and employment documents are mandatory to have.
Skills:
- Excellent Communication Skills
- Strong Team Player
- Strong Domain Knowledge Preferred
- Strong feedback implementation skills
- Possess Positive attitude and know to promote brand value.
- Ability to work in any shifts, the majority being night and midnight shifts
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Qualification: Any Graduate (2024 & 2025 passing)
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Work Experience: 0 – 5 Years
How to Apply for TCS Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here