ContactPoint 360 Hiring: Join ContactPoint 360 as a Technical Support Associate! Solve technical issues, assist customers, and advance your career in 2025. Full-time roles available. Apply today!
🔍 About ContactPoint 360:
ContactPoint360 is a premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations.
💼 Job Role: Technical Support Associate
Location: Bangalore
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📝 Job Description:
- Answer phone calls and respond to emails and web portal requests
- Analyze and resolve technical and software related problems
- Log all work activity and efficiently work to resolve or assign ticket to appropriate team
- Engage knowledge of products, tax and key resources to ensure timely resolution
- Drive positive results in Customer Experience through timely response and professional interaction
- Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
- Provide consistent communication with the customer to effectively manage expectations
- Function as a business liaison between CAI clients and their customers, balancing the needs of both the client and the business in a way that drives a mutually agreed upon outcome
Requirements:
- Intermediate knowledge of platforms, operating systems, and web authoring tools
- Basic knowledge of product functional issues, basic technical issues, and the application of corporate tax concepts
- Basic knowledge of computer terms, languages, database concepts, Oracle, SQL Server, etc.
- Familiarity with common ERP systems and concepts
Skills:
- Knowledge of corporate tax principles and related tax software
- Certifications in databases, Java, or web services
- Knowledge of ITIL principles
- Knowledge of UNIX/Linux
- Knowledge of environmental variables and compilation commands for OS and programming languages (for some roles only)
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📌 Eligibility Criteria
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Qualification: Bachelor’s Degree
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Work Experience: 1 – 3 Years
✅ How to Apply for ContactPoint 360 Hiring?
Interested candidates can apply online by clicking the application link below: