Infosys BPM Recruitment 2025: Infosys BPM is hiring Process Executives in 2025! Explore eligibility criteria, salary details, job locations, and the online application process. Apply now for your career at Infosys BPM.
🔍 About Infosys BPM:
Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
💼 Job Role: Process Executive
Location: Pune
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📝 Job Description:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
🛠️ Skills:
- Excellent in communication
- Need to work on the US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7, flexible shifts
- 100% WFO, no hybrid
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: 0 – 4 Years
✅ How to Apply for Infosys BPM Recruitment 2025?
Interested candidates can apply online by clicking the application link below: