Microsoft Recruitment 2025: Looking for a career at Microsoft? Apply now for Microsoft Recruitment 2025 for Technical Support Engineer positions. Explore job eligibility, application process, salary details, and start your journey with Microsoft careers today.
🔍 About Microsoft:
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 144,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
💼 Job Role: Technical Support Engineer
Location: Pune
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📝 Job Description:
- Uses available tools to deliver solutions for customer issues of limited scope.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Follows processes provided by the business.
- Provides feedback to improve products to more senior engineers or technical advisors.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology (IT), or related field
- OR 1+ years of technical support, technical consulting experience, or information technology experience
- OR Certifications in SQL, coding, development, or other related certifications
- OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English
Preferred Qualifications:
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem-solving and providing solutions to customers
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📌 Eligibility Criteria
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Qualification: B.E / B.Tech
-
Work Experience: 1+ Years
✅ How to Apply for Microsoft Recruitment 2025?
Interested candidates can apply online by clicking the application link below: