Red Hat Recruitment 2025: Red Hat Recruitment 2025 is now open for Technical Support Engineer roles. Explore job eligibility, responsibilities, salary details, and apply online for Red Hat Careers 2025.
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Red Hat is the world’s leading provider of enterprise open-source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. More than 2 decades ago, Red Hat had a spark of an idea—a vision for developing software differently. We believed that collaboration with an ecosystem of IT leaders, open source advocates, developers, and partners could create a better foundation for the future of IT—Red Hat® Enterprise Linux®. But that was just the beginning. Today, we deliver a comprehensive portfolio of products and services using the same open, collaborative business model and an affordable, predictable subscription.
đź’Ľ Job Role: Technical Support Engineer
Location: Bangalore
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đź“ť Job Description:
- Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.
- Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues.
- Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries.
- Perform quality assurance testing on lab content produced by the Red Hat Training team.
- Research and resolve customer issues using a broad understanding of Red Hat systems and technologies.
- Create virtual training environments and provide real-time support for instructors via live chat.
- Maintain and create documentation for internal teams and customer-facing resources.
- Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.
Requirement:
- Bachelor’s degree or equivalent experience in the enterprise IT industry.
- Excellent written and verbal English communication skills.
- Strong customer service skills with prior experience in a customer-focused role.
- Ability to work across multiple time zones in a 24×7 environment.
- Proficiency in Linux command-line operations.
- Red Hat Certified Engineer (RHCE) certification or Red Hat Certified System Administrator (RHCSA) with relevant experience.
- Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices.
- Experience in creating and maintaining technical documentation.
- Experience with shell scripting is an advantage.
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đź“Ś Eligibility Criteria
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Qualification: Bachelor’s Degree
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Work Experience: Freshers / Experienced
âś… How to Apply for Red Hat Recruitment 2025?
Interested candidates can apply online by clicking the application link below: