Cognizant Recruitment 2025: Join Cognizant as a Service Desk Specialist in 2025. Explore job requirements, application deadlines & perks. Apply now for this exciting IT support role!
🔍 About Cognizant:
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
💼 Job Role: Service Desk Specialist
Location: Hyderabad
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📝 Job Description:
- Manage and resolve incidents efficiently to ensure minimal disruption to business operations
- Provide expert support for service desk operations ensuring timely and effective resolution of user issues
- Utilize Service Now platform to track manage and report incidents and service requests
- Implement and maintain Windows-based systems to ensure optimal performance and security
- Oversee networking infrastructure to ensure reliable connectivity and data flow
- Deliver remote desktop support to users ensuring seamless access to necessary resources
- Collaborate with teams to enhance service delivery and optimize IT processes
- Analyze incident trends to identify areas for improvement and implement proactive measures
- Develop and maintain documentation for IT processes and procedures
- Ensure compliance with industry standards and best practices in cards and payments domain
- Provide training and guidance to users on IT systems and tools
- Monitor system performance and implement necessary upgrades and patches
- Support hybrid work model by ensuring secure and efficient remote access solutions. Qualifications
- Possess strong expertise in incident management and service desk operations
- Demonstrate proficiency in Service Now platform for managing IT services
- Have solid experience with Windows systems and networking infrastructure
- Exhibit capability in remote desktop support and troubleshooting
- Show understanding of cards and payments domain and its IT requirements
- Display ability to work effectively in a hybrid work environment
- Bring excellent communication skills for user support and team collaboration.
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: 0 – 1 Year
✅ How to Apply for Cognizant Recruitment 2025?
Interested candidates can apply online by clicking the application link below: