Genpact Recruitment 2025: Looking for a Genpact customer service job in 2025? Apply now for the Process Associate – Customer Service role. Get eligibility, application details, selection process, interview tips and more.
🔍 About Genpact:
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
💼 Job Role: Process Associate – Customer Service
Location: Bangalore
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📝 Job Description:
- Perform troubleshooting to fix the customer issues via Call, Chat and Email
- Perform RAS (Remote Access Session) when required via Chat and Phone
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
- Follow-ups via Email and phone on cases
- Knowledge base Article creation for handled queries.
- Identify and own Lean and Transformation projects.
Requirements:
- Should be fluent in required languages
- Should have a bachelor’s degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
- Good communication skills, both written and oral, and should be able to handle client interaction.
- Basic Knowledge on Microsoft Office, Windows Operating Systems, hardware
- Good Knowledge of Desktop/Servers, hardware: NUCs, Processors, Wireless, Graphics, Unison,
- Ethernet Products etc. and OEM Products laptops etc.)
- Customer Experience & Process Improvement Capabilities
Preferred Qualification:
- Ability to manage multiple priorities
- Good analytical skills
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: Freshers
✅ How to Apply for Genpact Recruitment 2025?
Interested candidates can apply online by clicking the application link below: