Genpact Recruitment 2025: Apply now for Genpact Recruitment 2025! Genpact is hiring Technical Associates – Service Desk for freshers and experienced candidates. Check eligibility, job details, and application process to kickstart your career in IT support.
🔍 About Genpact:
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
💼 Job Role: Technical Associate – Service Desk
Location: Hyderabad
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📝 Job Description:
- Handle the issues/request reported through various ticketing tool within agreed SLA’s
- You should handle Voice and Non-Voice tickets simultaneously.
- Responsible for executive leadership and Board members IT support.
- Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
- Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
- Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
- Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
- Trouble shooting issues related to business specific applications.
- User provisioning of various business applications (ERP)
- Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
- Knowledge Management – Ensure the Knowledge Articles are used on all issues.
Requirements:
- Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
- Multitasking skills.
- Ability to pay attention to detail.
🛠️ Preferred Qualification:
- Customer Service and Problem-Solving attitude.
- Good communications skills in English.
- Should be able to deliver on tight timelines.
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📌 Eligibility Criteria
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Qualification: Bachelor’s Degree
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Work Experience: Freshers / Experienced
✅ How to Apply for Genpact Recruitment 2025?
Interested candidates can apply online by clicking the application link below: