Capgemini Hiring 2025: Join Capgemini in 2025 as a Customer Service Representative. Freshers can apply. Great salary, training & career growth. Apply online now!
🔍 About Capgemini:
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.
💼 Job Role: Customer Service Representative
Location: Kolkata
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📝 Job Description:
- We are looking for a dedicated and customer-focused Customer Service Representative to join our international contact center team.
- The ideal candidate will have a passion for delivering exceptional service, strong communication skills, and the ability to troubleshoot and resolve issues efficiently.
- This role requires flexibility, technical proficiency, and a commitment to enhancing the customer experience.
Responsibilities:
- Provide outstanding customer support via phone, email, or chat.
- Resolve customer issues with empathy, professionalism, and efficiency.
- Troubleshoot technical problems and escalate when necessary.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service delivery.
- Adapt quickly to changes in processes and customer needs.
Skills:
- Excellent written and verbal communication skills.
- Strong customer service and problem-solving abilities.
- Ability to multi-task, prioritize, and manage time effectively.
- Capable of working independently and making sound decisions.
- Flexible to work in rotational shifts, including night shifts.
- Graduation is mandatory.
Preferred Attributes:
- Strong understanding of customer service business processes.
- Ability to de-escalate customer concerns and build rapport.
- Self-motivated with excellent collaboration and time management skills.
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: Freshers
✅ How to Apply for Capgemini Hiring 2025?
Interested candidates can apply online by clicking the application link below: