Diebold Nixdorf Careers 2025: Looking to start your tech career? Diebold Nixdorf is hiring Associate Service Desk Representatives in 2025. Freshers are welcome! Check eligibility, apply online, and join a global leader in IT services.
🔍 About Diebold Nixdorf:
We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge systems technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 25,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, and branch and store transformation.
💼 Job Role: Associate Service Desk Representative
Location: Hyderabad
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📝 Job Description:
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
Requirements:
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
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📌 Eligibility Criteria
- Qualification: Any Graduate
- Work Experience: 0 – 2 Years
✅ How to Apply for Diebold Nixdorf Careers 2025?
Interested candidates can apply online by clicking the application link below: