Wipro Walk-In Drive 2025: Attend Wipro’s Walk-In Drive on June 26, 2025 for Service Desk Analyst roles. Freshers & experienced candidates welcome. Check eligibility & venue details.
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Job Title: Service Desk Analyst
Location: Bangalore
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Job Description:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off
Skills:
- Excellent communication skills (verbal and written)
- Knowledge on ITIL Framework and Terminologies
- Knowledge on Windows, Mac operating systems & VDI environments
- Demonstrated problem solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
- Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
- Excellent organizational skills
- Continually develops and maintains technical skills to ensure high quality levels of technical support for end user
- Good knowledge in Active Directory, MFA and printer mapping.
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Qualification: Any Graduate
Work Experience: Freshers
Walk-In Date: 26th – 27th June 2025
Time: 9.30 AM – 2.00 PM
Venue: Wipro Limited, Doddakannelli, Sarjapur Road (Mori gate), Bengaluru – 560035.
Contact : Krish
How to Apply for Wipro Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here