Tech Mahindra Hiring 2025: Explore exciting career opportunities with Tech Mahindra Recruitment 2025! Apply online for Technical Support Engineer roles open to both freshers and experienced candidates. Check eligibility, job details, and application links now!
🔍 About Tech Mahindra:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across several technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
💼 Job Role: Technical Support Engineer
Location: Hyderabad
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📝 Job Description:
- The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues.
- You will support the customer by acting as the liaison between the customer and other internal teams.
- Your ability to work in complex networking environment will also make you an ideal candidate.
- Looking for immediate joiners only.
Responsibilities:
- Excellent communication skills (International Voice process) is non-negotiable.
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.).
- Research issues and resolves technical problems.
Skills:
- Experience Min. 6 Months to 1 Year (Mandatory) and 2+ Years (Preferred)
- Written and verbal communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience
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📌 Eligibility Criteria
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Qualification: Undergraduate / Any Graduate
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Work Experience: 6 Months – 1 Year
✅ How to Apply for Tech Mahindra Hiring 2025?
Interested candidates can apply online by clicking the application link below: