Genpact Hiring 2025: Apply for Genpact Recruitment 2025 as a Technical Associate – Service Desk. Explore IT support career opportunities at Genpact for freshers and experienced professionals. Get complete job details, eligibility, and application link.
🔍 About Genpact:
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
💼 Job Role: Technical Associate – Service Desk
Location: Hyderabad
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📝 Job Description
- Handle the issues/request reported through various ticketing tool within agreed SLA’s
- Should handle Voice and Non-Voice tickets simultaneously.
- Responsible for executive leadership and Board members IT support.
- Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
- Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
- Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Set up and configure computer systems.
- Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
- Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
- Trouble shooting issues related to business specific applications.
- User provisioning of various business applications(ERP)
- Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
- Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
- Knowledge Management – Ensure the Knowledge Articles are used on all issues.
- Provide Hands and Feet support to other IT Teams for any scheduled activities.
- Install and configure computer hardware, operating systems, and applications.
Requirements:
- Bachelor’s Degree required.
- Preferably in Computer Science, Information Systems, or related field.
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
🛠️ Preferred Qualification:
- Customer Service and Problem-Solving attitude.
- Good communications skills in English.
- Should be able to deliver on tight timelines.
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📌 Eligibility Criteria
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Qualification: Bachelor’s Degree
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Experience: Freshers / Experienced
✅ How to Apply for Genpact Hiring 2025?
Interested candidates can apply online by clicking the application link below: