McAfee IT Service Desk Jobs 2025: Explore McAfee IT Service Desk Recruitment 2025 – Find top Tech Support job openings for experienced professionals. Apply now and kickstart your IT career with McAfee!
🔍 About McAfee:
McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. McAfee’s historical accomplishments are founded upon decades of threat and vulnerability research, product innovation, practical application and a brand which individuals, organizations and governments have come to trust. As a leading-edge cyber security company, McAfee provides advanced security solutions to consumers, small and large businesses, enterprises, and governments. Security technologies from McAfee use a unique, predictive capability that is powered by McAfee Global Threat Intelligence, which enables home users and businesses to stay one step ahead of the next wave of viruses, malware, and other online threats.
💼 Job Role: IT Service Desk
Location: Bangalore
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📝 Job Description
- The successful candidate will act as the first point of contact for all IT-related queries, incidents, and service requests via phone and our ticketing system.
- They should be proficient with Windows 10/11 OS and provide technical support for hardware, software, networks, and applications. Responsibilities will include assisting with user account administration such as password resets and permissions.
- Experience in a helpdesk ticketing environment is essential, along with solid understanding of ITIL policies and procedures, particularly in incident, request, knowledge, and problem management.
- The candidate will be expected to maintain and update documentation related to standard operating procedures and troubleshooting steps, creating a robust Knowledge base and FAQs.
- Identifying recurring issues, suggesting improvements or training needs, and collaborating with other teams to support system upgrades will also be part of the role.
- Excellent customer service skills are a must, and we’re looking for someone with an enthusiastic and ‘can-do’ attitude.
Requirements:
- We are seeking candidates with 6 months to 1 year of experience in IT support or a related field.
- We are looking candidate must possess excellent problem-solving, analytical, and troubleshooting skills, along with strong communication abilities.
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📌 Eligibility Criteria
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Qualification: Bachelor’s Degree
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Experience: 6 months – 1 Year
✅ How to Apply for McAfee IT Service Desk Jobs 2025?
Interested candidates can apply online by clicking the application link below: