Genpact Recruitment 2025: Genpact Recruitment 2025 For Technical Associate. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Technical Associate
Location: Hyderabad
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Responsibilities:
- Handle the issues/request reported through various ticketing tool within agreed SLA’s
- Should handle Voice and Non-Voice tickets simultaneously.
- Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
- Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
- Working knowledge of PC/LAN application software, including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Set up and configured computer systems.
- Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
- Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
- Trouble shooting issues related to business-specific applications.
- User provisioning of various business applications(ERP)
- Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
- Knowledge Management – Ensure the Knowledge Articles are used on all issues.
- Install and configure computer hardware, operating systems, and applications.
- Follow IT Infrastructure Library (ITIL) framework for incident and request management.
- Record and track incidents and service requests in JIRA, ensuring proper documentation and updates throughout the lifecycle.
- Work closely with Level 2 and Level 3 teams for complex issues, ensuring seamless handoffs and clear communication.
Requirements:
- A bachelor’s degree is required, preferably in computer science, information systems, or a related field.
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
Preferred Qualifications:
- Customer Service and Problem-Solving attitude.
- Good communication skills in English.
- Should be able to deliver on tight timelines.
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experienced
How to Apply for Genpact Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here