Tesco Recruitment 2025: Tesco Recruitment 2025 For Associate – Chat Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high-quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
Job Title: Associate – Chat Support
Location: Bangalore
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Job Description:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently; to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives; preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives
Skills:
- Customer service orientation
- Excellent Written Communication in English
- Conflict Resolution
- Empathy and customer focus
- Typing speed and accuracy
- Basic Microsoft Office e.g. Outlook email
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Qualification: Any Graduate
Work Experience: Freshers / Experienced
How to Apply for Tesco Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here