Thomson Reuters Recruitment 2024: Thomson Reuters Recruitment 2024 For Product Support Consultant. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, and media. In a disruptive digital age, we help professionals reinvent themselves.
Job Title: Product Support Representative
Location: Mumbai
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- Work closely with Sales, Client Service Managers, Global Account Managers and Development to address critical issues that may have a larger impact on the customer relationships
- Assist with management of Knowledgebase content, including time-sensitive quality review and feedback to team members
- Fulfil product lead responsibilities by reading call logs, creating documentation, and/or training team members
- Assist team members with client questions related to Team’s supported Product(s) and system related issues
- Work closely with training and instructional designers to build and evolve training materials
- Lead Mock-Call sessions with new and existing team members to build call management proficiency on need basis
- Identify gaps/process changes needed and implement changes
- Collaboration with Training and Workforce Management
- Create product specific feedback reports for various product development team
- Assist management with recruiting activities such as, attend career fairs and job shadowing, as necessary
- Deliver Refresher training both internally and externally when needed
- Assist Sales Team with Support inquiries on a need basis
- Voice of Customer collaboration
Requirements:
- Sound product Knowledge.
- Critical thinking and problem-solving skills in a service environment.
- A strong understanding of tools and applications.
- Ability to interpret and analyse customer inquiries.
- Apply complex search techniques to get desired results.
- Active listening skills to be used to interpret a customer’s inquiry.
- The ability to deal with people at all levels in a professional manner under all circumstances.
Join Our Telegram Group for Instant Job Notification
Qualification: Any Graduate
Work Experience: Freshers / Experienced
How to Apply for Thomson Reuters Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here