Oracle Recruitment 2024: Oracle Recruitment 2024 For Technical Analyst Support. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Job Title: Technical Analyst Support
Location: Bangalore / Hyderabad
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Job Description:
- Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
Requirements:
- Cloud Technologies
- Customer Service
- Troubleshooting
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Qualification: B.E / B.Tech
Work Experience: Freshers
How to Apply for Oracle Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here