Genpact Recruitment 2024: Genpact Recruitment 2024 For Process Associate – Developer Support Engineering. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Process Associate – Developer Support Engineering
Location: Hyderabad
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Responsibilities:
- Develop and maintain various products/softwares by using APIs, SDKs, and platform plugins
- Assist with software coding and troubleshooting issues with PHP, Python, and JavaScript coding languages
- Manage technical product issues and escalations, delivering the highest level of customer satisfaction by making use of software development methodologies, such as Lean and Six Sigma
- Work closely with Software Engineer Developers to understand their needs and develop solutions
- Understand and analyze High-End Metrics such as productivity, utilization, Turn Around Time, Transfer & Escalation Rates, etc.
- Perform data analysis with a Use Case submission to visualize trends, provide solutions and mitigate issues
- Ramp-up and train new hires in the process including E2E knowledge base Management
- Work collaboratively with both Internal and external stakeholders
- Be responsible for team’s operational metrics and will quo own with FLM and drive teams’ knowledge
Requirements:
- Bachelor’s or equivalent in computer science or related field
- Relevant experience providing Enterprise Support in a technical environment
- Strong analytical/coding and communication skills
- Ability to be flexible, multitask, and learn in a fast-paced environment
- Customer-focused and can demonstrate understanding and empathy
- Creative problem solver with excellent troubleshooting skills
- Self-driven nature with strong attention to detail and follow-through
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Qualification: B.E / B.Tech
Work Experience: Freshers / Exeprience
How to Apply for Genpact Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here