Wipro Recruitment 2024: Wipro Recruitment 2024 For Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Job Title: Analyst
Location: Hyderabad
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Job Description:
- Address Flexible work approval requests and validating based on predefined guidelines and protocols
- Provide support based on available resources and triage requests to respective POC for approvals (as per process requirements)
- Provide final confirmation on request post-successful validation
- Prepare Flexible work specific documentation, review for accuracy manage document ratification
- Manage system-specific data changes due to Flexible work approvals ensuring zero impact to payroll
- Coordination with multiple stakeholders to manage escalations, sensitive inquiries, exception requests
Requirements:
- Between 0-2 years of experience.
- Graduate (Tech/ Non Technical background)
- Technical profile (e.g BE/B.Tech) considered with an operational background
Problem Solving and Decision Making:
- Attention to detail
- Ability to unpack customer issue – Layer by layer
- Ability to navigate through unknown and look for solution
- Understand the root cause of the issue and ability to assess the downstream impact to other processes
- Not hesitating to seek help, probing and going the extra mile to solve Googler issue
- Ability to do diagnostic work and process information logically
- Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome
- e.g- seeking support and additional information from other stakeholders and communicating the solution to requestors back
Preferred:
- Proficiency in Google Suite (preferred) and/or MS Office, including Word and Excel
- Customer Orientation, Centricity and Communication
- Exceptional customer service focus, including attention to detail and producing quality results
- Strong communication with superior verbal and written skills. Experience in wiriting Emails & Chat is preferred
- Ability to comprehend complex and variable Customer Queries
- Ability to summarize the situation and be able to articulate the response on the Query received
- Takes end-to-end Ownership and accountability of Customer Issues for resolution
- Ability to gauge the Customer’s sentiments & emotions
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Qualification: Any Graduate
Work Experience: 0 – 2 Years
How to Apply for Wipro Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here