Cognizant Recruitment 2024: Cognizant Recruitment 2024 For Technical Support. Graduate / Post Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Job Title: Technical Support
Location: Bangalore
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Job Description:
- Update trackers, create/update tickets, update required applications & tools, and keep PM informed of new issues.
- Respond through email and chat.
- Provide updates and submit reports related to own area of work.
- Interface with management to cascade messages from senior management and implement strategies or modifications required for the process based on decisions taken.
- Identify and suggest business improvement opportunities.
- Identify and drive opportunities to enhance service delivery and customer experience.
- Identify cost optimization opportunities.
- Drive business excellence to add value to the client.
- Provide information, educate customers, troubleshoot, probe, and fix issues.
- Interact with customers (internal/external) to meet process deliverables.
- Create status reports for customers (internal/external).
- Prepare and report process performance metrics to the customer with the assistance of the operations manager.
- Manage and resolve escalations and issues raised by customers and process specialists.
- Seek regular feedback from customers and communicate with the team.
- Ensure adherence to quality norms and processes.
- Ensure individual and team SLAs are met on processing transactions (if applicable).
- Ensure process guidelines are followed and met as documented.
- Initiate and deliver on process improvement projects to improve process efficiencies.
- Innovate opportunities to automate and reduce manual interventions.
- Discuss/suggest the way forward, and improvement areas to the customer/process.
- Drive a culture of continuous improvement within the team.
- Drive the team to achieve process SLAs/metrics – productivity and quality targets within the established timelines.
- Conduct analysis, and track services delivered.
- Review process audit findings and take corrective action to prevent negative results.
- Conduct quality checks and periodical reviews for process adherence.
- Handle supervisory calls and report to the manager on performance, status, and any escalations
- Be responsible for day-to-day work, process flows, and constantly endeavoring to lead the team from the front.
- Manage and ensure the resolution of escalations and issues raised by customers.
- Track process spending and highlight variances.
- Interface with other departments to get required assistance or support for the team.
- Manage available resources between sub-processes and ensure that the entire project deliverable is met.
- Engage with other processes to understand and implement best practices.
Requirements:
- Speaking English.
- Services, and support.
- Education: Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS Office tools, especially (Excel, and PowerPoint).
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Qualification: Graduate / Post Graduate
Work Experience: 0 – 1 Year
How to Apply for Cognizant Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here