Myntra Recruitment 2023: Myntra Recruitment 2023 For Associate – Project Manager. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Myntra is India’s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We create solutions that disrupt the ordinary and help make the world a happier, more fashionable place. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our beginnings as a customization company in 2007, to being a technology and fashion pioneer today, Myntra Jabong is going places and we want you to take this journey with us.
Job Title: Associate – Project Manager
Location: Bangalore
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Job Description:
- Project Coordination: Assist the Project Manager in planning, executing, and
monitoring projects within the contact centre. Collaborate with different
departments to gather project requirements, establish timelines, and ensure
adherence to project milestones. - Data Analysis: Collect and analyse data related to contact centre performance,
customer feedback, and operational metrics. Utilize insights to identify areas of
improvement, propose recommendations, and assist in decision-making
processes. - Process Improvement: Work with team leads to identify bottlenecks,
inefficiencies, and pain points in contact centre processes. Participate in process
improvement initiatives, streamlining workflows, and enhancing overall
operational effectiveness. - Training and Documentation: Develop training materials and documentation for
new processes, tools, and systems used within the contact centre. Conduct
training sessions for agents to ensure a thorough understanding of updated
processes and best practices. - Quality Assurance: Collaborate with the Quality Assurance team to monitor agent
performance and adherence to defined quality standards. Participate in calibration
sessions to ensure consistency in evaluations. - Stakeholder Communication: Maintain effective communication with stakeholders,
including team members, managers, and relevant departments. Provide regular
updates on project progress, issues, and achievements. - Technology Integration: Assist in the implementation and integration of new
technologies or software into the contact centre 's operations. Ensure a smooth
transition and provide support to agents during the adoption phase. - Customer Experience Enhancement: Collaborate with Customer Experience teams
to understand customer pain points and provide valuable feedback for improving
customer interactions and overall satisfaction.
Eligibility:
- Bachelor’s degree in business administration, Project Management, or a related
field. - Previous experience in a contact center or customer service environment is an
advantage. - Strong analytical skills with the ability to interpret data and generate actionable
insights. - Excellent communication and interpersonal skills to work effectively with cross–
functional teams and stakeholders.
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Qualification: Bachelor’s Degree
Work Experience: Fresher / Experience
How to Apply for Myntra Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here