ICICI Bank Recruitment 2022: ICICI Bank Recruitment 2022 For e-Relationship Manager. MBA candidates can apply. The detailed eligibility and application process are given below.
About Company: ICICI Bank is a leading private sector bank in India with total consolidated assets of Rs. 13.77 trillion (US$ 182.0 billion) at March 31, 2020 and profit after tax of Rs. 95.66 billion (US$ 1.3 billion) for the year ended March 31, 2020. The Bank has a network of 5,324 branches and 15,688 ATMs across India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.
Job Title: e-Relationship Manager
Location: Hyderabad / Secunderabad / Thane / Guwahati / Chennai / Indore
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Job Description:
- As an e-Relationship Manager, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey.
- You would act as a one-point contact for your mapped customers and service their requirements across different channels and products.
- To do so, it is imperative to develop a thorough understanding of the customer’s profile, demographics, banking behaviour and portfolio.
- You are expected to use the service opportunities to expand the customer portfolio with the Bank by offering new products and solutions.
- Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.
- You are also expected to ensure coverage of your customer base through regular conversation, in accordance with the business plans.
Responsibilities:
- Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel
- Provide professional customer service to achieve high customer satisfaction and retention
- Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
- Serve as one-point contact to the mapped customers of the bank
- Cross-selling of new products and services for both new and existing customers
- Providing advisory for various products offered by Banks to enhance relationship value
- Develop and maintain banking relationships with select group of customers through individualized customer service
- Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
- Achieve the budgeted cross sell targets
- Ensure coverage of customer base in accordance with business plans
Skills:
- Ability to manage relationships to improve relationship value of existing Clients
- Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
- Excellent communication Skills
- Self-driven with sales bent of mind
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Qualification: MBA
Work Experience: 0 – 3 Years
How to Apply for ICICI Bank Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply:
- Click Here (For Hyderabad / Secunderabad Location)
- Click Here (For Thane / Guwahati Location)
- Click Here (For Chennai / Indore Location)