Zycus Hiring 2026: Apply for Zycus Product Support Intern 2026 — Freshers welcome. Join SaaS product support team in Mumbai (hybrid/remote options). Apply now for immediate openings.

About Zycus:

Zycus is a leading global provider of A.I.-powered Source-to-Pay suites for procurement, finance, and AP organizations. Our comprehensive product portfolio includes eProcurement, eInvoicing, Spend Analysis, eSourcing, Contract Management, Supplier Management, Financial Savings Management, Project Management, Request Management, Supplier Network, Insight Studio, and Merlin A.I. Suite with intelligent bots. Our spirit of innovation and passion for helping organizations create more significant business impact is reflected among the hundreds of procurement solution deployments we have undertaken over the years.

Job Role: Product Support – Intern

Location: Mumbai

Job Description:

• Act as the first point of contact for customers, handling queries and issues via email, chat, and calls
• Support Zycus Procurement Applications (Source-to-Pay suite)
• Collaborate with Technical Account Management and cross-functional teams to resolve customer issues efficiently
• Assist in product configuration, troubleshooting, and incident management
• Participate in User Acceptance Testing (UAT) and validation processes
• Contribute to knowledge sharing, process improvements, and automation initiatives
• Analyze customer requirements and suggest effective solutions or workarounds
• Ensure high levels of customer satisfaction through timely and quality support

Skills:

• MBA or Engineering Graduate (B.E./B.Tech) in Computer Science, IT, Electronics, Mechanical, or related fields-2025 and onwards passout ONLY
• 0–1 year of experience (freshers can apply)
• Strong written and verbal communication skills
• Basic understanding of technical concepts and SaaS products
• Familiarity with MS Excel and analytical thinking
• Willingness to work in rotational shifts (including night shifts if required)
• Strong problem-solving mindset and eagerness to learn
• Ability to multitask and collaborate with internal and external stakeholders

What You’ll Gain:

• Hands-on experience with enterprise AI-driven procurement solutions
• Exposure to global clients and real-world business challenges
• Opportunity to work with cross-functional teams in a fast-paced environment
• Skill development in product support, analytics, and customer engagement

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Eligibility Criteria

• Qualification: B.E / B.Tech / MBA

• Work Experience: 0 – 1 Year

How to Apply for Zycus Hiring 2026?

Interested candidates can apply online by clicking the application link below:

Click Here to Apply Now

The post Zycus Hiring 2026 for Product Support – Intern appeared first on Jobscoupe.com.

Infor Recruitment 2026: Join Infor Recruitment 2026 as Product Support Analyst! Freshers eligible for entry-level IT roles in Hyderabad. Competitive salary, apply online now for Infor jobs with skills in troubleshooting & customer support. Limited openings!

About Infor:

 Infor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 65,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

Job Role: Product Support Analyst

Location: Hyderabad

Job Description:

• Role: Associate Support Engineer
• Location: Hyderabad, India (On-Site/Hybrid)
• Experience Level: Entry Level (1-2 Years)
• Shift: Rotational (24×7 Global Support Model)

Responsibilities:

• Techno-Functional Troubleshooting: Act as the primary technical point of contact for global enterprise customers experiencing issues within Infor Enterprise CloudSuite modules, including Planning, Manufacturing, Warehousing, Sales, Purchasing, Inventory, and Finance.
• Integration Diagnostics: Investigate data sync failures and API/BOD/BDE payload errors between the core ERP and specialty edge solutions like PLM (Product Lifecycle Management), Localized Services (Local.ly Services), Supplier Exchange, and Factory Track/Barcode systems.
• Platform Technology Mastery: Learn and support the underlying Infor platform components, including troubleshooting Business Intelligence (BI) dashboards and the Data Fabric layer that connects the ecosystem.
• Process Mining / Gen AI/ RPA/ IDP Automation Diagnostics:Learn and support the underlying Technological platform components.
• Log Analysis: Read and interpret cloud infrastructure logs, application error traces, and JSON/XML payloads to isolate whether an issue is a functional configuration error or a technical backend failure.
• Clear Communication: Translate complex techno-functional findings into clear, concise, and empathetic updates for customers (ranging from Warehouse Managers to IT Directors) in global English.
• Cross-Functional Collaboration: Package heavily researched, well-documented tickets to escalate complex bugs or cloud infrastructure issues to our CloudOps and Core Engineering teams.

Requirements:

• B.Tech / B.E. in CSE/IT/ECE/ EEE/ Industrial/Production Engineering or B.S. in Electronics (Recent graduates or 1-2 years of experience).

Skills:

• Technical & Functional Foundations:
  • Business Acumen: A basic conceptual understanding of business operations (e.g., what a Supply Chain is, basic manufacturing flows, or foundational accounting) is a massive advantage.
  • The Web & APIs: Solid understanding of how systems communicate (HTTP/HTTPS, REST/SOAP APIs, JSON, XML).
  • Database Basics: Ability to write and understand SQL queries to search, filter, and trace data discrepancies.
  • Cloud Concepts: Basic knowledge of Cloud platforms and SaaS architecture.

   

Preferred skills and Experience:

• Platform & Programming: AI/ML, RPA, Python language understanding and its application
• Bonus points for relevant internships/projects in ERP systems/ Integrations

Core Competencies (The “Soft” Skills):

• Global Communication: Excellent written and verbal English skills. You can explain a technical problem without using confusing jargon.
• Adaptability: Willingness to work in a dynamic 24×7 environment, including rotating shifts (Morning, Afternoon, or Night) to support our global customer base.
• Dual-Mindset Problem Solving: You can zoom out to understand the business impact (the “Functional”) and zoom in to read the error logs (the “Technical”).

Join Our Telegram Group for Instant Job Notification

Eligibility Criteria

• Qualification: B.E / B.Tech

• Work Experience: 1 – 2 Years

How to Apply for Infor Recruitment 2026?

Interested candidates can apply online by clicking the application link below:

Click Here to Apply Now

The post Infor Recruitment 2026: Product Support Analyst Jobs | Apply Now appeared first on Jobscoupe.com.

SAP Recruitment 2026: Unlock SAP Recruitment 2026 for Product Security Associate roles! Freshers & entry-level candidates apply now for high-demand SAP security jobs in India. Top skills, eligibility, salary insights, and direct apply links. Boost your career today!

About SAP:

SAP started in 1972 as a team of five colleagues wanting to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Role: Product Security Associate

Location: Bangalore

Job Description:

• Support the implementation of security and compliance strategies across the SAP product portfolio.
• Assist development and operations teams in understanding and adhering to security standards and audit controls.
• Help manage ISMS documentation and support security audit activities for assigned service portfolios.
• Research emerging security regulations and assist in translating requirements into clear guidance for development teams.
• Work with internal audit teams and support the collection, sanitization, and presentation of audit evidence.
• Assist in coordinating customer audits under the guidance of senior team members.
• Collaborate with peers across SAP lines of business to identify potential risks and support mitigation efforts across integrations.

Responsibilities:

As part of the Supply Chain Management and Business Network teams, you’ll gain valuable hands-on exposure to:

• Security and compliance practices for large-scale, distributed SCM platforms.
• End-to-end security governance across business networks and integrations.
• Risk management for complex, multi-tenant cloud solutions.
• Applying security controls to high-volume transactional systems.
• Cross-domain compliance challenges involving customers, partners, and ecosystems.
• Real-world audit execution across global enterprise products.

Requirements:

• University degree in Computer Science, Cybersecurity, or a related technical field.
• Up to 2 years of experience in cybersecurity, compliance, or a related role (internships and academic projects welcome).
• Strong analytical and problem-solving mindset with a keen interest in Machine Learning, LLMs, and Agentic AI.
• A curious, fast learner who enjoys picking up new technologies and concepts quickly.
• Fluent in English, with clear verbal and written communication skills.

Join Our Telegram Group for Instant Job Notification

Eligibility Criteria

• Qualification: B.E / B.Tech

• Work Experience: 0 – 2 Years

How to Apply for SAP Recruitment 2026?

Interested candidates can apply online by clicking the application link below:

Click Here to Apply Now

The post SAP Jobs 2026: Product Security Associate Recruitment | Apply Now appeared first on Jobscoupe.com.

Verint Hiring 2026: Apply for Verint Trainee Product Support jobs 2026! Freshers hiring for entry-level roles in India. Great salary, training & growth. Check eligibility, apply online now for Verint careers in Bengaluru.

About Verint:

Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years.

Job Role: Product Support – Trainee

Location: Bangalore

Job Description:

• Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
• Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
• Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
• Deliver customer base notifications, marketing information, or product information as required.
• Other duties and responsibilities as assigned.

Skills:

• Bachelor’s degree in a technology discipline or related field
• Willing to work in night shifts
• Knowledge of SQL will be added advantage
• Excellent Verbal and Communication skills

Join Our Telegram Group for Instant Job Notification

Eligibility Criteria

• Qualification: Bachelor’s Degree

• Work Experience: Freshers / Experienced

How to Apply for Verint Hiring 2026?

Interested candidates can apply online by clicking the application link below:

Click Here to Apply Now

The post Verint Product Support – Trainee Jobs 2026 | Hiring Now appeared first on Jobscoupe.com.

Google Off Campus Drive 2026: Join Google Off Campus Drive 2026 as a Product Support Engineer! Freshers apply for entry-level roles with top salary, training & perks. Eligibility, last date, apply link inside. Don’t miss Google fresher jobs 2026!

About Google:

Google’s mission is to organize the world‘s information and make it universally accessible and useful. Since our founding in 1998, Google has grown by leaps and bounds. From offering search in a single language we now offer dozens of products and services—including various forms of advertising and web applications for all kinds of tasks—in scores of languages. And starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. A lot has changed since the first Google search engine appeared.

Job Role: Product Support Engineer

Location: Hyderabad

Job Description:

• Apply subject matter expertise in Google’s AI-driven ad products, with a focus on performance max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.
• Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google’s advertisers and Sales teams, agencies and partners.
• Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales, Product, Engineering and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points

Requirements:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• Experience with data/SQL and web technologies.
• Ability to work non-standard working hours in line with customer requirements.

Preferred qualifications:

• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations
• Experience working in technical product/cloud support/quality engineering/Site Reliability Engineering (SRE).
• Experience using Google Ads or other online advertising solutions and the media/tech landscape.
• Experience in technical troubleshooting or customer support in a tech organization, and customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
• Experience in solving issues and developing tactical perspectives on customer-focused solutions.
• Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions.

Join Our Telegram Group for Instant Job Notification

Eligibility Criteria

• Qualification: B.E / B.Tech (2026 batch)

• Work Experience: Freshers

How to Apply for Google Off Campus Drive 2026?

Interested candidates can apply online by clicking the application link below:

Click Here to Apply Now

The post Google Off Campus Drive 2026 for Product Support Engineer Jobs – Apply Now! appeared first on Jobscoupe.com.

Google Off Campus Drive 2026: Apply now for Google Off Campus Drive 2026! Product Support Engineer roles for freshers with top salary & perks. Eligibility, dates, & apply link inside. Don’t miss Google careers 2026!

About Google:

Google’s mission is to organize the world‘s information and make it universally accessible and useful. Since our founding in 1998, Google has grown by leaps and bounds. From offering search in a single language we now offer dozens of products and services—including various forms of advertising and web applications for all kinds of tasks—in scores of languages. And starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. A lot has changed since the first Google search engine appeared.

Job Role: Product Support Engineer

Location: Gurgaon / Hyderabad

Job Description:

• Apply subject matter expertise in Google’s AI-driven ad products, with a focus on performance max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.
• Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google’s advertisers and Sales teams, agencies and partners.
• Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales, Product, Engineering and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points

Requirements:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• Experience with data/SQL and web technologies.
• Ability to work non-standard working hours in line with customer requirements.

Preferred qualifications:

• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations
• Experience working in technical product/cloud support/quality engineering/Site Reliability Engineering (SRE).
• Experience using Google Ads or other online advertising solutions and the media/tech landscape.
• Experience in technical troubleshooting or customer support in a tech organization, and customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
• Experience in solving issues and developing tactical perspectives on customer-focused solutions.
• Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions.

Join Our Telegram Group for Instant Job Notification

Eligibility Criteria

• Qualification: B.E / B.Tech (2026 batch)

• Work Experience: Freshers

How to Apply for Google Off Campus Drive 2026?

Interested candidates can apply online by clicking the application link below:

Click Here to Apply Now

The post Google Off Campus Drive 2026: Product Support Engineer Jobs for Freshers appeared first on Jobscoupe.com.

peopleHum Recruitment 2025: Discover the latest peopleHum Recruitment 2025 for Product Specialist roles. Check eligibility, job details, and how to apply online. Start your career with peopleHum today – explore top opportunities and apply now!

About peopleHum:

A Human Capital Platform, built for the next decade, we’re on a mission to transform “The Future of Work”. The winner of the 2019 Global Codie award, used by organizations around the world. peopleHum is an intuitive, agile and integrated platform built for a complete multi- generational employee experience, from hiring to performance, engagement and HRMS, with the power of machine learning and automation.

Job Role: Product Specialist

Location: Hyderabad

Job Description:

• Do the assessments by the usage of product and involve in data collection process with product.
• Supporting marketing and sales team in product demo, installation and product service.
• Engaging in visits to hospitals or customers’ place for clinical pilots.
• Do demos and installations to the customers.
• Prepare the documentation related to customers and involve in the post sales customers.
• Work with the different departments to deal with clients for business perspectives.
• Use the coding skills to analyse the data.
• Able to do research and documentation.

Required Skills:

• Bachelors in ECE, Biomedical Engineering, Biotechnology.
• Fresher with Internship experience in same domain required
• Experience in coding skills such as HTML, CSS, JavaScript and Python.
• Proactive attitude, passion for customer satisfaction and ability to build rapport with clients.
• Ability to work independently and as part of a team.
• Includes field work.

Join Our Telegram Group for Instant Job Notification

Eligibility Criteria

• Qualification: Bachelor’s Degree

• Work Experience: Freshers

How to Apply for peopleHum Recruitment 2025?

Interested candidates can apply online by clicking the application link below:

Click Here to Apply Now

The post peopleHum Recruitment 2025 – Apply Online for Product Specialist Job Vacancy appeared first on Jobscoupe.com.

IonIdea Walk-In Drive 2025: Apply now for IonIdea Walk-in Drive 2025 for Technical Product Specialist roles. Walk-in Interview on 11th July. Great opportunity for IT job seekers!

About Company: IonIdea is a US corporation, incorporated in 1991 in the Commonwealth of Virginia. Solutions Delivery Centers are in Fairfax, Virginia in the United States, Bangalore in India, and Simferopol in Ukraine. IonIdea is an IT Solutions company (ISO 9001, SEI CMMi Level 3) headquartered in Virginia, U.S.A having offshore Development Centre in Bangalore. The services IonIdea offers include Software Product Design and Development, System and Application Integration, QA and Testing, and Application Maintenance and Production Support. IonIdea’s vision is simply to become one of the most trusted companies in the technology and business process solutions industries. Our mission is to deliver excellent products, value-added solutions and high-quality services by bringing together passionate professionals, innovative technologies and the very best practices.

Job Title: Technical Product Specialist

Location: Bangalore

Job Description:

• As a Product Technical Specialist Engineer (PTS) you will be part of our Global Customer Support team.
• You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
• Our customers represent some of the worlds largest companies, and the production applications you will be working on can easily represent millions of dollars per day of revenue.
• You will drive the assessment and triaging of issues and work efficiently to develop resolutions or interim solutions.
• You should be comfortable with focused, heads-down analysis of complex technical problems as well as with the interruptions that occur naturally in an operational support environment.
• For example, you may find yourself assisting other internal teams as they answer questions and provide assistance to customers in real-time (Chat) or via tickets.
• Some of the issues that you work on will need escalation into R&D. In those cases, you will document information gathered and progress made to date, and then work closely with R&D towards the final resolution.
• You will regularly and routinely interact with customer personnel at various technical and managerial levels for information gathering, troubleshooting, configuration, status updates, and final remediation.

Responsibilities:

• Recognize and solve isolated problems as reported by customers related to our SaaS and Managed
  products, and their interactions with diverse customer technology ecosystems.
• Analyze more complex or distributed problems with guidance
• Work directly and comfortably with customer application specialists to troubleshoot and resolve
  platform or product issues via online chat, phone, video conference tool or submitted ticket.
• Able to communicate localized technical approaches and tradeoffs effectively with small groups including customer middle management personnel with senior backup
• Perform in-depth troubleshooting of Internet related issues utilizing industry standard tools and
  methodologies such as Wireshark, MTR, DIG, etc. in combination with an understanding of third party CDN

Join Our Telegram Group for Instant Job Notification

Qualification: B.E / B.Tech / MCA

Work Experience: Freshers

Walk-In Date: 11th July 2025

Time: 9.30 AM – 12.30 PM

Venue: #38-40, ionidea, EPIP Zone, Leandmark: Near KTPO Busstop, (or) Nallurahalli Metro Station.

How to Apply for IonIdea Walk-In Drive 2025?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply: Walk-In

For more info: Click Here

The post IonIdea Walk-in Drive 2025: Technical Product Specialist Jobs | Interview on 11th July appeared first on Jobscoupe.com.

IonIdea Walk-In Drive: IonIdea Walk-In Drive For Technical Product Specialist. Any Graduate candidates can apply. The detailed eligibility and application process are given below.

About Company: IonIdea is a US corporation, incorporated in 1991 in the Commonwealth of Virginia. Solutions Delivery Centers are in Fairfax, Virginia in the United States, Bangalore in India, and Simferopol in Ukraine. IonIdea is an IT Solutions company (ISO 9001, SEI CMMi Level 3) headquartered in Virginia, U.S.A having offshore Development Centre in Bangalore. The services IonIdea offers include Software Product Design and Development, System and Application Integration, QA and Testing, and Application Maintenance and Production Support. IonIdea’s vision is simply to become one of the most trusted companies in the technology and business process solutions industries. Our mission is to deliver excellent products, value-added solutions and high-quality services by bringing together passionate professionals, innovative technologies and the very best practices.

Job Title: Technical Product Specialist

Location: Bangalore

Job Description:

• As a Product Technical Specialist Engineer (PTS) you will be part of our Global Customer Support team.
• You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
• Our customers represent some of the worlds largest companies, and the production applications you will be working on can easily represent millions of dollars per day of revenue.
• You will drive the assessment and triaging of issues and work efficiently to develop resolutions or interim solutions.
• You should be comfortable with focused, heads-down analysis of complex technical problems as well as with the interruptions that occur naturally in an operational support environment.
• For example, you may find yourself assisting other internal teams as they answer questions and provide assistance to customers in real-time (Chat) or via tickets.
• Some of the issues that you work on will need escalation into R&D. In those cases, you will document information gathered and progress made to date, and then work closely with R&D towards the final resolution.
• You will regularly and routinely interact with customer personnel at various technical and managerial levels for information gathering, troubleshooting, configuration, status updates, and final remediation.

Responsibilities:

• Recognize and solve isolated problems as reported by customers related to our SaaS and Managed
  products, and their interactions with diverse customer technology ecosystems.
• Analyze more complex or distributed problems with guidance
• Work directly and comfortably with customer application specialists to troubleshoot and resolve
  platform or product issues via online chat, phone, video conference tool or submitted ticket.
• Able to communicate localized technical approaches and tradeoffs effectively with small groups including customer middle management personnel with senior backup
• Perform in-depth troubleshooting of Internet related issues utilizing industry standard tools and
  methodologies such as Wireshark, MTR, DIG, etc. in combination with an understanding of third party CDN

Join Our Telegram Group for Instant Job Notification

Qualification: Any Graduate

Work Experience: Freshers

Walk-In Date: 9th May 2025

Time: 9.30 AM – 1.00 PM

Venue: #38-40, ionidea, EPIP Zone, Leandmark: Near KTPO Busstop, (or) Nallurahalli Metro Station.

How to Apply for IonIdea Walk-In Drive 2025?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply: Walk-In

For more info: Click Here

The post IonIdea Walk-in Drive For Technical Product Specialist | 9th May 2025 appeared first on Jobscoupe.com.

IonIdea Walk-In Drive: IonIdea Walk-In Drive For Technical Product Specialist. Any Graduate candidates can apply. The detailed eligibility and application process are given below.

About Company: IonIdea is a US corporation, incorporated in 1991 in the Commonwealth of Virginia. Solutions Delivery Centers are in Fairfax, Virginia in the United States, Bangalore in India, and Simferopol in Ukraine. IonIdea is an IT Solutions company (ISO 9001, SEI CMMi Level 3) headquartered in Virginia, U.S.A having offshore Development Centre in Bangalore. The services IonIdea offers include Software Product Design and Development, System and Application Integration, QA and Testing, and Application Maintenance and Production Support. IonIdea’s vision is simply to become one of the most trusted companies in the technology and business process solutions industries. Our mission is to deliver excellent products, value-added solutions and high-quality services by bringing together passionate professionals, innovative technologies and the very best practices.

Job Title: Technical Product Specialist

Location: Bangalore

Job Description:

• As a Product Technical Specialist Engineer (PTS) you will be part of our Global Customer Support team.
• You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
• Our customers represent some of the worlds largest companies, and the production applications you will be working on can easily represent millions of dollars per day of revenue.
• You will drive the assessment and triaging of issues and work efficiently to develop resolutions or interim solutions.
• You should be comfortable with focused, heads-down analysis of complex technical problems as well as with the interruptions that occur naturally in an operational support environment.
• For example, you may find yourself assisting other internal teams as they answer questions and provide assistance to customers in real-time (Chat) or via tickets.
• Some of the issues that you work on will need escalation into R&D. In those cases, you will document information gathered and progress made to date, and then work closely with R&D towards the final resolution.
• You will regularly and routinely interact with customer personnel at various technical and managerial levels for information gathering, troubleshooting, configuration, status updates, and final remediation.

Responsibilities:

• Recognize and solve isolated problems as reported by customers related to our SaaS and Managed
  products, and their interactions with diverse customer technology ecosystems.
• Analyze more complex or distributed problems with guidance
• Work directly and comfortably with customer application specialists to troubleshoot and resolve
  platform or product issues via online chat, phone, video conference tool or submitted ticket.
• Able to communicate localized technical approaches and tradeoffs effectively with small groups including customer middle management personnel with senior backup
• Perform in-depth troubleshooting of Internet related issues utilizing industry standard tools and
  methodologies such as Wireshark, MTR, DIG, etc. in combination with an understanding of third party CDN

Join Our Telegram Group for Instant Job Notification

Qualification: Any Graduate

Work Experience: Freshers

Walk-In Date: 7th May 2025

Time: 9.30 AM – 1.00 PM

Venue: #38-40, ionidea, EPIP Zone, Leandmark: Near KTPO Busstop, (or) Nallurahalli Metro Station.

How to Apply for IonIdea Walk-In Drive 2025?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply: Walk-In

For more info: Click Here

The post IonIdea Walk-in Drive For Technical Product Specialist | 7th May 2025 appeared first on Jobscoupe.com.