redBus Walk-In Drive For L1 Support Engineer | BE / BTech / BCA | 25th Feb 2020

About Company : Care to be a part of redBus – the world’s largest online bus ticketing platform built out of India. It’s an exciting journey to constantly dabble with ideas that transform bus travel for millions; the 8 million happy customers we’ve served so far and many more to come. We’re proud to be a part of MakeMyTrip Limited (NASDAQ: MMYT). redBus has morphed into an Indian multinational with a footprint in Singapore, Malaysia, Indonesia, Colombia and Peru for starters; as we look ahead the world is our oyster.

Job Title : L1 Support Engineer

Location : Bangalore

Job Description :

  • Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather information and determine the issue by evaluating and analyzing the symptoms
  • Follow standard processes and procedures.
  • Evaluate issues and escalate to relevant team(s) or department(s) if needed
  • Collaborate with other teams, departments and divisions to resolve issues
  • Stay current with system information, changes and updates
  • Tracks each issue to closure and monitors / collates the type of issues occurring frequently
  • Works with the relevant team to resolve or automate the frequent concerns
  • Proactively interacts with regional teams / stakeholders to understand concerns

Skills :

  • Excellent interpersonal and communication skills, both (written and verbal communication)
  • Good aptitude
  • Good in writing complex SQL queries
  • Basic knowledge of a programming language/scripting language
  • Knowledge of relevant software computer applications and equipment
  • Strong problem-solving skills
  • Effective listening and client-facing skills

Qualification : BE / BTech / BCA

Work Experience : 0 – 3 Year

Walk-In Date : 25th Feb 2020

Time : 10:00 AM

Venue : Ibibo Group Pvt. Ltd. (
Ground Floor Tower B1, Golden Enclave
Corporate Block Old Airport Road , Bangalore – 560017

Apply : Walk-In

Contact Person : Asha