About Company : Care to be a part of redBus – the world’s largest online bus ticketing platform built out of India. It’s an exciting journey to constantly dabble with ideas that transform bus travel for millions; the 8 million happy customers we’ve served so far and many more to come. We’re proud to be a part of MakeMyTrip Limited (NASDAQ: MMYT). redBus has morphed into an Indian multinational with a footprint in Singapore, Malaysia, Indonesia, Colombia and Peru for starters; as we look ahead the world is our oyster.
Job Title : L1 Support Engineer
Location : Bangalore
Job Description :
- Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather information and determine the issue by evaluating and analyzing the symptoms
- Follow standard processes and procedures.
- Evaluate issues and escalate to relevant team(s) or department(s) if needed
- Collaborate with other teams, departments and divisions to resolve issues
- Stay current with system information, changes and updates
- Tracks each issue to closure and monitors / collates the type of issues occurring frequently
- Works with the relevant team to resolve or automate the frequent concerns
- Proactively interacts with regional teams / stakeholders to understand concerns
Skills :
- Excellent interpersonal and communication skills, both (written and verbal communication)
- Good aptitude
- Good in writing complex SQL queries
- Basic knowledge of a programming language/scripting language
- Knowledge of relevant software computer applications and equipment
- Strong problem-solving skills
- Effective listening and client-facing skills
Qualification : BE / BTech / BCA
Work Experience : 0 – 3 Year
Walk-In Date : 11th Mar 2020
Time : 10:00 AM
Venue : Ibibo Group Pvt. Ltd. (redBus.in)
Ground Floor Tower B1, Golden Enclave
Corporate Block Old Airport Road , Bangalore – 560017
Apply : Walk-In
Contact Person : Asha