Randstand Walk-In Drive For Technical Support | BE / BTech / BCA | 06th Dec 2018

About Company : The Randstad Group is a global leader in the HR services industry and specialized in solutions in the field of flexible work and human resources services. We support people and organizations in realizing their true potential. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions (including Recruitment Process Outsourcing, Managed Services Programs, and outplacement). Randstad has top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Italy, Mexico, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, the UK, and the United States, and major positions in Australia and Japan.

Job Title : Technical Support (Hiring for HPE)

Location : Bangalore

Job Description : 

  • Working in 24/7 environment, supporting enterprise customer Data Centre Technologies
  • Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool
  • Receiving customer calls and logging tickets in ITSM tool
  • Event management for the tickets, following up with internal teams, customers and vendors
  • Responsible in meeting resolution SLA
  • Prepare reports – daily/weekly/monthly reports
  • Follow up with customers to ensure issue has been resolved
  • Follow standard help desk procedures
  • Routing calls / cases to respective teams Skill based routing

Qualification : BE / BTech / Any Graduate

Work Experience : 0 – 2 Year

Walk-In Date : 06th Dec 2018

Time : 10:00 AM

Venue : Randstad India Ltd
#147, II Floor, Anjaneya Techno Park, Kodihalli
Old Airport Road, Bangalore – 560008

Apply : Walk-In

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