PowerSchool Recruitment 2020 : PowerSchool Recruitment 2020 For Associate Technical Support Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company : At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance and HR. Today, we’re proud to be the leading provider of K-12 education application technology supporting over 45 million students in over 70 countries.
Job Title : Associate Technical Support Engineer
Location : Bangalore
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Job Description :
- Deliver professional, courteous, and timely communication to customers
- Diagnose and troubleshoot issues to resolve or escalate cases
- Document and track cases using CRM tool
- Collaborate with peers and colleagues to best serve needs of customers
- Stay current on all key support topics, including product knowledge and required technical and customer support skills
- Meet and exceed all expectations and established benchmarks
- All other duties as assigned
Skills :
- 0-2 years’ experience in a technical support role
- 0-2 years’ experience in a customer service role
- Proficient in Microsoft Office suite
- Salesforce and/or prior CRM experience preferred
- Strong technical aptitude
- Strong time management skills
- Strong verbal and written communication skills
- Exemplary customer service and conflict resolution skills
- Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
- Ability to maintain positive attitude and foster a collaborative and unified work environment
- Associate’s degree or equivalent work experience
- Willing to work in Shifts and in 24X7 work environment
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Qualification : B.E / B.Tech / Any Graduate
Work Experience : 0 – 2 Year
How to Apply for PowerSchool Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here