Mphasis Walk-In Drive For Technical Support | 24th Feb – 28th Feb 2020

About Company : Mphasis (BSE: 526299; NSE: MPHASIS) applies next-generation technology to help enterprises transform businesses globally. We are an expert, customer-centric technology partner, and our unique Mphasis Front2Back™ Transformation approach places our clients’ customers at the heart of our business. We use the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2 TM=1) digital experiences to our clients and their end customers. Our Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.

Job Title : Technical Support

Location : Pune

Job Description :

  • Respond to customer queries via inbound calls within defined SLAs
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
  • Update users about request status and close request when users are satisfied with solutions
  • Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications,
  • Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge-base
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Qualification : Any Graduate (Except BE / B.Tech)

Work Experience : 0 – 1 Year

Walk-In Date : 24th Feb – 28th Feb 2020

Time : 11:00 AM

Venue : Mphasis Ltd
EON free zone, Cluster C, Ground Floor
Wing 2, Kharadi, Pune – 411014

Apply : Walk-In

Contact Person : Vasanti / Tushar