About Company : Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title : Customer Support
Location : Bangalore
Job Description :
- Manage large amounts of incoming and outgoing calls
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers’ requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Should be ok to work in 24X7 environment and night shifts
- Should be ready to work in a target oriented portfolio
Skills :
- Proven customer support experience or experience as aclient service representative
- Excellent communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
- Ability to multi-task, prioritize, and manage time effectively
Qualification : Any Graduate
Work Experience : 0 – 5 Year
Walk-In Date : 10th Mar 2020
Time : 10:00 AM
Venue : Infosys BPM Ltd
#785, Ground Floor Axis Sai Jyoti, 15th Cross
100 Feet Road, Sarakki, 1st Phase J P Nagar
Landmark – Sindhuri Convention Hall
Bangalore
Apply : Walk-In
Contact Person : Sneha