About Company : In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
Job Title : Technical Solutions Consultant
Location : Bangalore
Job Description :
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
- Evaluate unique or complex installations or configurations and make recommendations for resolution
- Articulate clearly in writing and verbally. Add case resolution to KMS
- Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met
- Develop partnership with and assist the Sales Pursuit team
Skills :
- Strong communication skills (e.g. written, verbal, presentation); mastery in English. Any other languages is an added advantage
- Advanced knowledge of internal processes and policies
- Solid understanding of local legal compliance issues
- Advanced problem-solving and analytical skills
- Strong teamwork skills
- Advanced time management skills
- Basic project management skills
- Basic mentoring and coaching skills
Qualification : First level university degree with recommended focus in business or finance
Work Experience : 0 – 4 Year
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