HCL Technologies Walk-In Drive For Customer Support – Chat Process | 03rd Mar 2020

About Company : HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Job Title : Customer SupportChat Process

Location : Noida

Job Description :

  • Registration & Scheduling for client examinations
  • Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
  • Follow escalation procedures for issues uncontrollable at CSR level
  • Updating different trackers like End User complaint tracker etc.
  • Implementing feedback given during monitoring sessions by PICs / Team Leads
  • Appropriate documentation on client CRM
  • Ensuring data security – proprietary data of customers
  • Meeting SLAs & maintaining Quality Standards

Skills :

  • Good Typing Skills ( Gross Speed 30 wpm with 90% accuracy)
  • Good command in verbal and written English
  • Excellent written communication skills
  • Good comprehension and correct grammar skills
  • Excellent computer/ internet navigation skills

Qualification : Any Graduate

Work Experience : 0 – 5 Year

Walk-In Date : 03rd Mar 2020

Time : 11:00 AM

Venue : HCL Technologies Ltd.
BSERV A-22, Sector – 60, Noida
Nearest Metro Station – Noida, Sector-59

Apply : Walk-In

Contact Person : Vikas Kapoor – (9971154226)