HCL Technologies Walk-In Drive For Associate / Sr Associate | 14th Mar 2019

About Company : HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Job Title : Associate / Sr Associate

Location : Pune

Job Description :

  • To provide one-stop customer service for live chat (text, voice and video), phone, mail, fax and electronic communications, backend process activities and to cross sell banks products and services without compromising on risk and fully adhering to regulations and compliance policies
  • Role includes assisting customers (primarily over the chat portal) with various enquiries and requests on core banking products
  • This list is complete but not exhaustive of the type of products and services which a Customer Service staff may encounter to handle
  • To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery
  • To complete & meet all customers requests as per defined guidelines
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
  • To proactively identify opportunities to improve the service performance
  • Should exemplify and be aligned to culture where the employees are expected to reflect PRIDE values Purposeful, Relationship Led, Innovative, Decisive and all this with a lot of Fun
  • To exemplify the values of being Respectful, Easy to Deal With and Dependable in their interactions with both internal and external stakeholders
  • To be aligned to the strategy of Joyful Banking – through Customer Journeys and Digital Banking reach
  • To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing

Skills :

  • Good Typing Skills required
  • Any graduate or post graduate fresher or experienced can apply
  • Excellent command on the English language is mandatory
  • Good comprehension and correct grammar skills
  • Excellent computer/ internet navigation skills

Qualification : Any Graduate

Work Experience : 0 – 5 Year

Walk-In Date : 14th Mar 2019

Time : 11:00 AM

Venue : HCL Technologies
Tower 7, Wing A & B, Cybercity, Magarpatta City
Magarpatta SEZ, Pune – 411013

Apply : Walk-In