About Company : eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India.
Job Title : Chat Process
Location : Pune
Job Description :
- Reading Operator comments
- Checking service status of account in diagnostic tools
- Understanding of web technologies and cable setup
- Troubleshooting of technical issues related to modems & Routers
- Effective communication and close looping with client in case of observation
- Updating status in internal as well as client tools
- Basic Knowledge of Hardware (Modems , Routers and Troubleshooting)
Skills :
- Ability to quickly and efficiently assimilate process knowledge
- Must be reliable in terms of attendance and timing
- Exhibit patience and ability to explain/help team members
- Good team player with analytical skills and high energy levels
- Excellent communication and interpersonal skills
- Professional in conduct/behavior, appearance, and communication
Qualification : Any Graduate
Work Experience : 0 – 3 Year
Walk-In Date : 14th Mar – 16th Mar 2019
Time : 10:00 AM
Venue : eClerx
Block 01, 5th Floor, Quadron Business Park Limited
Rajiv Gandhi Infotech Park, Hinjewadi Phase-II
Pune – 411057
Apply : Walk-In
Contact Person : Pratika Gokhale