About Company : Directi comprises of a group of tech businesses owned, operated or invested in by Bhavin Turakhia and/or Divyank Turakhia. The Group brand is used by multiple business units that are run independently by their respective management teams, with similar culture and opportunity. The Directi portfolio companies comprise of Radix, Ringo, Flock, Zeta and Codechef. Media.net, owned by Starbuster TMT Investments, leverages the Directi brand and culture for recruitment in its India offices. Directi also comprised of BigRock, ResellerClub, LogicBoxes and WebHosting.info which were sold to the Endurance International Group in a $160 million transaction in 2014.
Job Title : Application Support Executive
Location : Mumbai
Job Description :
- Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
- Being the front line support for customers over chat, email and social media answering 50-70 issues each day
- Work with our development team and suggest updates and features to continuously improve the customer experience
- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
- Help fix any bugs that crop up in the product and contribute to the feature documentation
- Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
- Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
- Flexibility of working in shifts
Qualification : Any Graduate
Work Experience : 0 – 1 Year
Walk-In Date : 28th Feb 2019
Time : 10:00 AM
Venue : Directiplex, Old Nagardas Road
Near Andheri Subway, Andheri East
Mumbai – 400069
Apply : Walk-In
Contact Person : Kinnari Gandhi