About Company : Dell is a part of the Dell Technologies family of brands. Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information. The company services customers of all sizes across 180 countries – ranging from 98 percent of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud.
Job Title : Technical Support
Location : Gurgaon
Job Description :
- Responsible for providing telephone support for customers on operation or maintenance of Dell products
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues
- Responsible for Out of warranty and In warranty solution sales
- Performs work in accordance to standardized policies and procedures
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
- Documents problems in the support solution database for diagnostics and solution implementation
- Ensure proper escalation procedures are followed
- Responsible for customer satisfaction through effective handling of customer problems
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills
Skills :
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations
- Ability to deal professionally with irate customers
Qualification : Any Graduate
Work Experience : 0 – 4 Year
Walk-In Date : 03rd Mar 2020
Time : 12:00 PM
Venue : Dell International Services
Vipul Tech Square, Opposite Central Park
Sector Road, Sector – 43, Gurgaon – 122002
Apply : Walk-In
Contact Person : Abhishek Sharma