Dell Walk-In Drive For Technical Support | Any Graduate | 03rd Mar 2020

About Company : Dell is a part of the Dell Technologies family of brands. Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information. The company services customers of all sizes across 180 countries – ranging from 98 percent of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud.

Job Title : Technical Support

Location : Gurgaon

Job Description :

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues
  • Responsible for Out of warranty and In warranty solution sales
  • Performs work in accordance to standardized policies and procedures
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
  • Documents problems in the support solution database for diagnostics and solution implementation
  • Ensure proper escalation procedures are followed
  • Responsible for customer satisfaction through effective handling of customer problems
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills

Skills :

  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations
  • Ability to deal professionally with irate customers

Qualification : Any Graduate

Work Experience : 0 – 4 Year

Walk-In Date : 03rd Mar 2020

Time : 12:00 PM

Venue : Dell International Services
Vipul Tech Square, Opposite Central Park
Sector Road, Sector – 43, Gurgaon – 122002

Apply : Walk-In

Contact Person : Abhishek Sharma