About Company : A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.
Job Title : Associate / Sr Associate
Location : Noida
Job Description :
- Provide first line technical support
- Various work related report generations from CRM tool
- Talking to clients and computer users to determine the nature of problems
- Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
- Maintain polite, professional attitude to all clients
- Installing and configuring applications, software, systems, networks, printers and scanners
- Investigating, diagnosing and solving computer software and hardware faults
- Log all calls received on Salesforce accurately, efficiently and completely
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
- Provide timely updates to clients on existing queries
- Manage and take ownership of the resolution process for all customer related issues
- Ensure the provision of consistently reliable and professional service by utilizing in depth technical and product knowledge and diagnostic skills
- Develop expertise in the tools / Applications of client products that will lead to shorter resolution times
Qualification : Any Graduate
Work Experience : 1 – 6 Year
Walk-In Date : 13th Feb – 15th Feb 2019
Time : 12:00 PM
Venue : Capgemini
2nd Floor, 139-140 Noida Special Economic Zone (NSEZ)
Block-B, Sector-82 Noida – 201305
Apply : Walk-In
Contact Person : Arpita Tripathi