About Company : Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Job Title : Associate / Sr Associate
Location : Bangalore
Job Description :
- Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool
- Responsible to work on Ticketing to resolve the queries received from the employee
- Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
- Adhere to defined processes and ensure delivery in accordance with set quality standards
- Thorough knowledge of policies & processes for multiple Customers group
- Ensure the Service level are achieved at all times for HRS processes
- Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
- Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
- Take ownership for query resolution and individual metrics
Skills :
- Willingness to work in call center / contact center / Help desk environment
- Willingness to work in 24*7 support process including night shifts
- Strong attention to detail and good interpersonal skills
- Strong decision making and problem solving skills
- Ability to multi-task and agility to change in fast-paced dynamic environment
- Proficient with MS Excel, Word, email writing
- Application of Phone and email etiquettes in customer interactions
Qualification : Any Graduate
Work Experience : 0 – 5 Year
Walk-In Date : 15th Jul – 20th Jul 2019
Time : 10:00 AM
Venue : Amazon Development Center India Pvt. Ltd
Orion building, Ground Floor, Bagmane Constellation Business Park
K.R. Puram- Marathalli Ring Road, Mahadevpura, Bangalore – 560048
Apply : Walk-In
Note : Kindly mention Jobscoupe.com as reference