About Company : Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Job Title : Customer Support – Chat Process (Work from Home)
Location : Pune
Job Description :
- Virtual Customer Service (VCS) – It is a ‘Work from Home’ model for India CS.
- VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.
Skills :
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
Additional Benefit : Meal Card, Medical Insurance covered, Overtime Allowance (If applicable) & Night Shift Allowance (If applicable) & Internet Allowance (Only for Work from home)
Salary Details : INR 2.06 – 2.48LPA
Qualification : Minimum qualification should be 10 + 2 / Graduation Comfortable working in 24/7 shift (Include Night Shifts)
Work Experience : 0 – 5 Year
Note : The ones who register themselves would receive the link for the Assessment on first come first served basis.
Apply : Click Here
Contact Person : Abhay ( +91-9818176604 – Call/Whatsapp)