About Company : Allscripts (NASDAQ: MDRX) is a leader in healthcare information technology solutions that advance clinical, financial and operational results. Our innovative solutions connect people, places and data across an Open, Connected Community of Health™. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations. We strengthen your IT foundation by delivering the most comprehensive, user-friendly and core clinical and financial solutions available today. We help elevate your success by providing insights and innovations so you can meet the operational, regulatory and quality demands of today’s — and tomorrow’s — healthcare environment.
Job Title : Service Desk Analyst
Location : Pune
Job Description :
- Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands
- Assist in the maintainence of the Service Desk Knowledge Base
Qualification : BE / BTech
Work Experience : 0 – 2 Year
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